Terms & Conditions
All prices are per bottle of 1 x 75cl bottles or the equivalent in other formats (or per case where indicated).
Wines of pre-1999 in date can be subject to weakening or failure of the corks. Whilst we are meticulous in the selection of our stock, and all bottles (except those in sealed original wooden cases (OWCs)) are carefully inspected before dispatch, we are unable to guarantee the condition of the corks in pre-1999 wines and the risk of failure rests with the purchaser. Allowance should be made for this when selecting such bottles for purchase. We never open OWCs and therefore are unable to accept any liablilty for ullages and such like with bottles sold in unopened OWCs.
We are always pleased to replace any corked bottles and to accept the return of any wines that you might find are simply not suitable. Please see the note above re pre-1999 wines (for which we are unable to make refunds or replacement) and note that wines returned for credit must be within a reasonable time of their purchase (usually within one month).
Wines offered in bond are subject to delivery, duty and VAT in addition to the price stated. Wines are offered subject to availability. E.& O.E. All wines remain the property of the Imperial Wine Company Limited until full payment has been received.
Payment may be made by cash, cheque (made payable to “The Imperial Wine Company”) or by credit or debit card. We can accept Switch, Visa or Mastercard.
The Imperial Wine Company registered in England (no. 2341155), VAT No. GB 304 7669 51
Deliveries are sent on a next day service via courier. This does not mean we will always be able to deliver the next day. We aim to get deliveries out as soon as possible, but obviously wines can go out of stock from time to time. Should the delay be more than a few days we will contact you to advise a delivery estimate. If you need the wine for a particular date, or before a particular date please make sure you mention this in the comments section when placing your order. Actual time of delivery is based upon 9am-5:30pm. All charges are inclusive of VAT. If you are not in when the carrier calls a card will be left with details of how to rearrange your delivery unless you have provided specific instructions for your order to be left somewhere in your absence (eg, with a neighbour).
Although the courier should advise us if there are any breakages, it’s still very important that you let us know ASAP of any stock damage once received so we can investigate with the delivery operator and source replacement wine for you. Please be certain to check the number of parcels you are signing for, we cannot replace wines that have been signed for but not actually received. As you can appreciate to prevent fraudulent damage claims we need to be made aware of damage ASAP this we prefer to be notified via e-mail or phone within 24 hours.
If you receive the wrong wine in your order we will replace the bottle and rebate any delivery costs you incur. We will not refund a purchase because you didn’t like the wine, however if there is bottle damage or your wine is corked please contact us immediately by email to firstname.lastname@example.org and we will organize a refund. We may request the return of the damaged product before a refund is given so that we can make an assessment as well.