Imperial Wine Delivery & Returns
Deliveries are sent on a next day service via courier. This does not mean we will always be able to deliver the next day. We aim to get deliveries out as soon as possible, but obviously wines can go out of stock from time to time. Should the delay be more than a few days we will contact you to advise a delivery estimate. If you need the wine for a particular date, or before a particular date please make sure you mention this in the comments section when placing your order. Actual time of delivery is based upon 9am-5:30pm. All charges are inclusive of VAT. If you are not in when the carrier calls a card will be left with details of how to rearrange your delivery unless you have provided specific instructions for your order to be left somewhere in your absence (eg, with a neighbour).
Although the courier should advise us if there are any breakages, it’s still very important that you let us know ASAP of any stock damage once received so we can investigate with the delivery operator and source replacement wine for you. Please be certain to check the number of parcels you are signing for, we cannot replace wines that have been signed for but not actually received. As you can appreciate to prevent fraudulent damage claims we need to be made aware of damage ASAP this we prefer to be notified via e-mail or phone within 24 hours.
If you receive the wrong wine in your order we will replace the bottle and rebate any delivery costs you incur. We will not refund a purchase because you didn’t like the wine, however if there is bottle damage or your wine is corked please contact us immediately by email to firstname.lastname@example.org and we will organize a refund. We may request the return of the damaged product before a refund is given so that we can make an assessment as well.